Terms & Conditions
Effective date: These Terms apply to your use of Velvax website, products, and services.
By accessing the site or placing an order, you agree to these Terms & Conditions.
1) Eligibility
You must be at least 18 years old to purchase from Velvax. By ordering, you confirm that you meet this requirement.
2) Products and availability
We sell intimate wellness and related products through our online catalog. Product listings, prices, promotions, and availability may change without prior notice. We try to keep information accurate, but occasional errors can occur.
3) Pricing and payments
All prices are shown in PKR unless otherwise stated. Accepted payment methods are shown at checkout and may include card, transfer, wallet options, and cash on delivery (where available).
If pricing or technical errors occur, we reserve the right to cancel or correct affected orders and issue refunds where applicable.
4) Order acceptance
After placing an order, you may receive a confirmation message. This does not always mean final acceptance. We may decline, cancel, or limit orders for reasons including stock issues, fraud risk, policy violations, or incorrect listing data.
5) Shipping and delivery
Estimated delivery timelines are provided for convenience and are not guaranteed. Delays may happen due to weather, carrier constraints, address issues, or other factors beyond our control.
Velvax uses discreet packaging and neutral sender details. You are responsible for providing accurate delivery information and ensuring availability to receive your parcel.
6) Returns, refunds, and exchanges
Return and refund eligibility depends on product type, condition, and hygiene standards. Intimate items that are opened, used, or unsealed may be non-returnable unless defective.
Detailed return policy terms are shown during checkout or customer support guidance and form part of these Terms.
7) Promotions and discount codes
Promotions, coupons, and offers may have expiry dates, usage limits, product exclusions, or minimum order conditions. Misuse or abuse of promotions can result in cancellation of discounts or orders.
8) Account and security
If account features are available, you are responsible for maintaining confidentiality of login credentials and activities under your account. Notify us promptly of unauthorized use.
9) Acceptable use
You agree not to misuse the site, attempt unauthorized access, interfere with services, upload harmful code, or violate applicable laws.
10) Intellectual property
All site content, branding, layout, images, and text are owned by Velvax or used with permission. You may not copy, reproduce, distribute, or exploit content without prior written consent.
11) Limitation of liability
To the maximum extent permitted by law, Velvax is not liable for indirect, incidental, special, or consequential damages resulting from use of the site, products, or delivery services.
Our total liability for any claim is limited to the amount paid for the relevant order, unless a higher liability is required by law.
12) Product use and responsibility
Customers are responsible for reading labels, instructions, and safety guidance before use. If irritation, discomfort, or adverse reaction occurs, discontinue use and seek professional medical advice.
13) Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and process personal information.
14) Changes to terms
We may update these Terms from time to time. Updated versions become effective when posted on this page.
15) Governing law
These Terms are governed by applicable laws in the jurisdiction where Velvax operates, unless otherwise required by consumer protection law.
16) Contact
For questions about these Terms, contact us via the Contact page.