Terms of Service

Effective Date: [Add date]

These Terms & Conditions govern your use of Velvax website and services. By browsing the website or placing an order, you agree to these terms.

1. Eligibility

You must be at least 18 years old to purchase from Velvax. By placing an order, you confirm that you meet this requirement.

2. Product Information

Velvax offers intimate wellness and related products. We try to ensure product descriptions, images, and pricing are accurate; however, occasional errors may occur.

3. Pricing and Payment

All prices are listed in PKR unless stated otherwise. Available payment methods are shown at checkout and may include online payment options and COD where available.

If any pricing or technical error occurs, Velvax reserves the right to correct the issue, cancel affected orders, or issue refunds where applicable.

4. Order Acceptance and Cancellation

Order confirmation does not guarantee final acceptance. We may cancel or refuse orders due to stock issues, verification failure, fraud risk, policy violations, or technical errors.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. Delays can happen due to logistics, weather, address issues, or events beyond our control.

You are responsible for providing accurate shipping details and ensuring someone is available to receive the order.

6. Discreet Delivery Commitment

Velvax uses plain packaging and neutral sender details to protect customer privacy.

7. Returns and Refunds

Return/refund eligibility depends on item type, condition, and hygiene safety policy. Opened or used intimate products may not be returnable unless defective.

Detailed return eligibility is shown at checkout and through support communication.

8. Promotions and Coupons

Offers may include expiry dates, usage limits, category restrictions, and minimum order requirements. Misuse of promotions may result in order or discount cancellation.

9. User Conduct

You agree not to misuse the website, interfere with service operation, submit false information, attempt unauthorized access, or violate applicable laws.

10. Intellectual Property

All website content, logos, visual assets, text, and platform design are owned by Velvax or used under permission. Unauthorized copying or commercial use is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, Velvax is not liable for indirect, incidental, or consequential damages related to website use, order delays, or product misuse.

Any direct liability is limited to the amount paid for the relevant order unless otherwise required by law.

12. Health and Product Use Disclaimer

Customers must read product labels and instructions before use. If irritation or discomfort occurs, discontinue use and consult a qualified medical professional.

13. Privacy Policy

Your use of Velvax is also governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms & Conditions periodically. Updates are effective once posted.

15. Governing Law

These terms are governed by applicable laws in the jurisdiction where Velvax operates, subject to mandatory consumer protection laws.

16. Contact

For questions about these Terms & Conditions, contact us through the Contact page.