Privacy Policy

Our Commitment to Your Privacy

At Velvax, privacy isn't just a policy — it's the core of our business. We understand the sensitive nature of our products and take extraordinary measures to protect your personal information.

Information We Collect

• Name, email, and shipping address (for order fulfillment)
• Payment information (processed securely by our payment provider — we never store card details)
• Order history (to manage returns and provide support)

How We Protect You

• Bank statements show a generic merchant name — not "Velvax"
• All packages ship with a neutral sender name and address
• We never sell, share, or rent your personal data to third parties
• All data is encrypted in transit (TLS) and at rest
• Customer support conversations are confidential

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us at support@velvax.com.

Contact

For privacy-related questions, email us at support@velvax.com. We respond within 24 hours.