Privacy Policy
Effective date: This policy applies to all Velvax website visitors and customers.
Velvax respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have.
1) Information we collect
We may collect information you provide directly, including:
- Name, phone number, email address, and delivery address
- Order details, cart contents, and purchase history
- Support messages and communication preferences
- Account-related data if you create or use an account
We may also collect limited technical information automatically, such as device/browser type, basic usage analytics, and session or security logs.
2) How we use your information
We use personal information to:
- Process and deliver your orders
- Send order confirmations, delivery updates, and service messages
- Provide customer support
- Prevent fraud, abuse, and unauthorized access
- Improve site functionality, catalog relevance, and customer experience
- Comply with legal and regulatory obligations
3) Payments and billing privacy
Payments are processed through supported payment methods at checkout (for example card, transfer, wallet services, or COD where available). Velvax does not intentionally store full sensitive payment card details on its own systems unless explicitly stated by the payment provider workflow.
Billing descriptors may appear in a generic or neutral format depending on payment channel and bank policies.
4) Discreet packaging and delivery
We use plain packaging and neutral sender information to protect order confidentiality. Delivery partners receive only the information necessary to complete shipment and support delivery operations.
5) Data sharing
We do not sell your personal data.
We may share limited information with service providers only when needed to run our business, such as:
- Payment processors
- Shipping and logistics partners
- Technology vendors (hosting, analytics, support tools)
These providers are expected to handle data securely and only for authorized purposes.
6) Data retention
We keep information only as long as necessary for order fulfillment, support, fraud prevention, legal compliance, and legitimate business records. Retention periods may vary by data type and legal requirements.
7) Security
We use reasonable technical and organizational safeguards to protect your information. No system is 100% immune from risk, but we continuously work to reduce unauthorized access and misuse.
8) Cookies and similar technologies
We may use cookies or similar tools for session management, cart functionality, sign-in continuity, and site analytics. You can control cookie behavior through browser settings, though some features may not work properly if disabled.
9) Your rights and choices
Depending on your location, you may request access, correction, or deletion of your personal information, subject to legal and operational limitations. You may also request to opt out of non-essential communications.
10) Age policy
Velvax products are intended for adults. You must be 18 years or older to place an order.
11) Policy updates
We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page.
12) Contact
For privacy questions or requests, contact us via the details listed on our Contact page.