Privacy Policy
Effective Date: [Add date]
At Velvax, your privacy is a core part of our service. We understand that intimate wellness shopping requires confidentiality, and we design our systems, packaging, and support process to protect your personal information.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Full name, phone number, email address, and shipping address
- Order details, cart activity, and purchase history
- Customer support messages and communication preferences
- Technical data such as IP address, browser/device type, and session logs
2. Why We Collect Your Data
We use your information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Provide confidential customer support
- Prevent fraud, abuse, and unauthorized access
- Improve website performance and user experience
- Meet legal and accounting requirements
3. Discreet Packaging & Delivery Privacy
All orders are shipped in plain, unbranded packaging with neutral sender information. Delivery partners only receive information required to complete shipment and support delivery operations.
4. Payment Privacy
Payments are handled through secure payment channels available at checkout (such as card, wallet, transfer, or COD where available). Velvax does not intentionally store full sensitive card data on its own systems.
Depending on payment provider and bank rules, billing descriptors may appear in a neutral format.
5. Data Sharing
Velvax does not sell your personal data.
We only share limited necessary information with trusted third-party providers, such as:
- Payment processors
- Shipping/logistics providers
- Technology vendors (hosting, analytics, support tools)
6. Cookies & Tracking
We may use cookies and similar technologies for login sessions, cart functionality, security, and analytics. You can control cookies in your browser settings, though some site features may not work correctly if disabled.
7. Data Retention
We keep personal data only for as long as needed for order fulfillment, support, fraud prevention, legal compliance, and operational records.
8. Security Measures
We use reasonable administrative, technical, and operational safeguards to protect your data. While no platform is 100% risk-free, we continuously improve our security practices.
9. Your Rights
Depending on applicable law, you may request access, correction, or deletion of your personal information. You may also request removal from non-essential communications.
10. Age Restriction
Velvax is intended for adults. You must be 18 years or older to place an order.
11. Policy Updates
We may update this Privacy Policy from time to time. Updated versions become effective once published on this page.
12. Contact
For privacy-related questions or requests, contact us via the details on our Contact page.